How to Buy

How do I purchase an item?

1. Click Sign Up in the upper right of the page
2. Create a free CastBack account
3. Click on the item listing
4. Click the blue Buy now button
5. Enter your payment details
6. Click the Confirm and pay [$X] button

Buyers do not need to register with Stripe to make purchases.

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How do I know the condition of an item?

Providing an item's condition is a mandatory field when posting a listing. While not an exact science, an item's condition will be listed as one of the following:

• Excellent
• Good
• Fair
• Poor

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How do offers work?

Just like negotiating in a physical marketplace, you can make offers on CastBack if you want to try and get an item for a lower price than it's listed for.

When in the item's listing, scroll down the About the listing author section and click Contact to open a chat thread.

NOTE: All offers must occur on CastBack's website. It is a breach of our Terms of Service to redirect transactions off of the platform. Exchanging phone numbers, explicit requests to leave the site, and similar tactics will subject the user to a permanent ban and possible litigation for lost sales.

Payment & Fees

What payment methods are accepted?

Payments are securely managed through Stripe, a reputable online payment processing service that allows CastBack to accept Visa, Mastercard, American Express, Discover, debit cards, as well as payments from mobile wallets and buy now, pay later services.

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When will I be charged for my purchase?

Payments occur after the seller has shipped the item.

There is a 7 day waiting period for the first payout. This delay is necessary for risk mitigation and cannot be waived under any circumstances. Future payment times are reduced to 3 business days after the initial waiting period.

Bank processing can also be delayed by weekends and holidays. Once the bank has finished processing your payment, the funds will be deposited into the seller's account automatically.

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Are there any fees for buyers?

CastBack fees are paid exclusively by sellers. Buyer's are still expected to pay all applicable taxes, along with any shipping costs listed by the seller.

Shipping

How can I track my order?

Since shipping is currently handled by sellers outside of CastBack, we encourage buyer's to request a tracking number and shipping insurance from the seller.

Our business roadmap includes integrating a shipping feature into our site.

Order Issues

What type of buyer's protection is there?

To ensure your transactions and financial information are secure, we use Stripe - a reputable online payment processing service.

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How do returns and refunds work?

Since CastBack consists of independent sellers who manage their own listings, we recommend first reviewing the item's Payment & Returns section to confirm the Return policy on your purchase.

We encourage working directly with the seller via the CastBack listing in question to resolve a potential dispute. To formally request a return, click the Dispute Order link under the blue I've received my order button within the item listing.

IMPORTANT: Do not click the I've received my order button before inspecting the item carefully. The Dispute Order link option is unavailable after an item has been marked as received.

If a resolution cannot be reached between you and the seller within 7 days of delivery, please contact our CastBack Support Team.

Return Tips

• Do not make any modifications to the item after receiving it.
• Take detailed photos of any damage to the packaging or item that may have precipitated the dispute.
• Save all packaging in case the seller or the the carrier asks for this.
• The reason for your return will determine who is responsible for the return shipping costs.
  • If the item you purchased arrived damaged or not as described, and you reported the issue(s) to the seller, the seller is responsible for the return shipping costs.
  • On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier.
• Once an order is disputed, Stripe will hold the payment. Once the seller has the item back, your refund should be completed and back in your account within the next 3-5 business days.