Privacy Policy
Effective date: January 1, 2026
This Privacy Policy explains how CastBack LLC, doing business as CastBack, collects, uses, shares, and protects information when you use our website, marketplace, and related services. This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult a qualified attorney to make sure this policy fits your business, your actual data practices, and the laws that apply to you. By using CastBack, you agree to the collection and use of information described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly, information created through your use of CastBack, and certain technical information collected automatically. Information you provide may include: Account information, such as your name, display name, email address, password, and account settings. Profile information, such as your bio, profile photo, general location, state, country, and other details you choose to add. Listing information, such as item titles, descriptions, photos, condition details, asking prices, shipping options, and other information you provide when creating or managing listings. Order and transaction information, such as offers, counteroffers, purchases, shipping details, tracking information, order status, dispute information, and communications related to a transaction. Messages and communications between users, including messages sent through CastBack’s messaging tools. Customer support communications, including messages, emails, reports, requests, complaints, and other communications you send to us. We may also collect information from our payment processor or other service providers, including payment status, payout status, transaction identifiers, billing information, dispute or chargeback information, fraud-prevention information, and other payment-related metadata. CastBack does not store full credit card numbers, full bank account numbers, or full payment credentials. We may automatically collect technical information, such as: IP address. Device type. Browser type. Operating system. Pages viewed. Referring pages or links. Login activity. Date and time of visits. Cookie and similar tracking information. General usage information about how the Service is accessed and used.
2. How We Use Information
We use information to operate, maintain, improve, and protect CastBack. This includes using information to: Create and manage user accounts. Display listings, profiles, reviews, and marketplace activity. Process offers, counteroffers, purchases, payments, refunds, and payouts. Share shipping information between buyers and sellers when needed to complete a transaction. Facilitate communication between buyers, sellers, and CastBack support. Provide customer service and respond to questions or disputes. Review marketplace activity for fraud, scams, abuse, policy violations, off-site transaction attempts, or other harmful conduct. Enforce our Terms of Service and other policies. Improve the website, user experience, features, and marketplace tools. Send service-related emails, such as account notices, transaction updates, offer notices, order updates, shipping reminders, and support messages. Send newsletters, promotions, marketplace updates, featured listings, partner promotions, and other marketing communications, where permitted by law. Comply with legal obligations, tax requirements, accounting obligations, law enforcement requests, court orders, and other lawful requests. Protect the rights, property, safety, and security of CastBack, our users, and others.
3. Marketplace Visibility and Public Information
Some information you provide is visible to other users or the public. Your public profile may show information such as: Display name. Profile photo. Bio. General location, such as state or country. Member-since date. Reviews and ratings you receive. Review count and average rating. Public listings. Other information you choose to make public. Listings may show information such as item photos, descriptions, asking prices, condition details, seller display name, general seller location, and other listing details. Reviews you receive may be visible on your profile. Reviews help users evaluate marketplace activity and build trust within the CastBack community. Private information such as your full address, payment details, email address, phone number, and full legal name are not displayed publicly by CastBack unless you choose to include them in public content, messages, listings, or profile fields.
4. Messages Between Users
CastBack provides messaging tools so buyers and sellers can communicate about listings, offers, orders, shipping, and related marketplace activity. Messages between users are not public, but they are not treated as private from CastBack. We may access, review, preserve, or use messages when reasonably necessary to: Provide customer support. Resolve disputes. Investigate fraud, scams, abuse, harassment, or policy violations. Enforce our Terms of Service. Prevent off-site transactions or attempts to avoid marketplace protections and fees. Protect users, CastBack, and the integrity of the marketplace. Comply with legal obligations. Users should not include sensitive personal information, payment credentials, unnecessary financial information, or private details in marketplace messages.
5. Payment Processing
CastBack uses third-party payment processors to handle payments, payouts, refunds, identity verification, fraud prevention, and related financial services. When you make a purchase, receive a payout, or complete payment-related onboarding, your information may be collected and processed by our payment processor. This may include name, address, date of birth, tax information, bank account information, payment card information, identity verification information, transaction history, and other information required by the payment processor. CastBack does not control how a payment processor collects, uses, or stores your information outside of CastBack. Payment processors have their own privacy policies and terms. CastBack may receive limited payment-related information, such as transaction status, payment confirmation, payout status, dispute status, refund status, fraud signals, and transaction identifiers, so we can operate the marketplace and provide support.
6. Shipping Information
When a buyer purchases an item, the buyer’s shipping information may be shared with the seller so the seller can ship the item. Sellers may receive information such as the buyer’s name, shipping address, and other details needed to complete the order. Sellers may only use this information to complete the transaction, ship the item, communicate about the order, resolve issues, and comply with marketplace obligations. Sellers may not use buyer shipping information for unrelated marketing, harassment, resale, data collection, or any purpose unrelated to the CastBack transaction.
7. Email and Marketing Communications
We may send you transactional emails related to your account, listings, offers, orders, shipping, payment activity, support requests, policy updates, and security. We may also send newsletters, featured listing emails, marketplace updates, raffle announcements, partner promotions, and other marketing messages. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. You may still receive service-related or transactional emails even if you unsubscribe from marketing emails.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve CastBack. Cookies and similar technologies may be used to: Keep you signed in. Remember preferences. Improve site performance. Understand how users interact with the Service. Detect fraud, abuse, or security issues. Support analytics and website improvements. Measure the effectiveness of emails, promotions, or marketplace features. You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of CastBack.
9. Third-Party Service Providers
We may share information with third-party service providers that help us operate CastBack. These may include providers for: Payment processing. Payouts. Identity verification. Hosting. Website infrastructure. Email delivery. Analytics. Customer support. Security. Fraud prevention. Data storage. Communications. Advertising or promotional tools. Other business operations. These service providers may access information only as needed to provide services to CastBack or as otherwise permitted by law.
10. When We Share Information
We may share information in the following situations: With buyers and sellers as needed to complete marketplace transactions. With payment processors and financial service providers. With shipping carriers or other parties involved in completing an order, where applicable. With service providers that help us operate the Service. When needed to provide support, resolve disputes, or investigate marketplace activity. When required by law, court order, subpoena, legal process, or government request. When we believe disclosure is necessary to protect the rights, property, safety, or security of CastBack, our users, or others. In connection with a business transaction, such as a merger, sale, financing, acquisition, reorganization, or transfer of assets. With your direction or consent. We do not sell your personal information.
11. Analytics and Advertising
We may use analytics tools to understand how users find, access, and use CastBack. These tools may collect technical information such as IP address, device information, browser information, pages visited, links clicked, and general usage activity. We may also use advertising or promotional tools to measure the performance of CastBack promotions, featured listings, emails, or marketplace campaigns. If we use advertising tools that require additional privacy choices under applicable law, we will provide those choices as required.
12. Legal Compliance, Fraud Prevention, and Safety
We may collect, use, preserve, or share information when we reasonably believe it is necessary to: Prevent fraud, scams, spam, abuse, harassment, or illegal activity. Investigate suspicious marketplace activity. Enforce our Terms of Service and other policies. Prevent users from taking transactions off-site. Protect buyers, sellers, CastBack, and the marketplace. Respond to legal requests. Comply with tax, accounting, financial, or regulatory obligations. Establish, exercise, or defend legal claims.
13. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and operate our business. Some information may be retained after account deletion, including: Transaction records. Order history. Payment and payout records. Tax or accounting records. Dispute records. Fraud prevention records. Legal compliance records. Records needed to enforce our Terms of Service. We may also retain backup copies for a limited period as part of normal business operations.
14. Account Deletion
You may delete your account from your profile or account settings page, as long as you do not have any open orders, pending transactions, unresolved disputes, active offers, pending payouts, or other active marketplace activity. If your account has an open order or other active marketplace activity, you may not be able to delete your account until that activity is completed, canceled, refunded, resolved, or otherwise closed. This helps protect buyers, sellers, and CastBack by preserving order records, communication history, shipping details, payment information, and dispute-related information while a transaction is still active. After you delete your account, we may delete, deactivate, anonymize, or restrict access to your account information, subject to any information we need to retain for legitimate business, legal, tax, accounting, security, fraud-prevention, dispute-resolution, or marketplace-integrity reasons. Some information may be retained after account deletion, including: Transaction records. Order history. Payment and payout records. Tax or accounting records. Dispute records. Fraud prevention records. Legal compliance records. Records needed to enforce our Terms of Service. Deleting your account may not remove information already shared with other users as part of completed or pending transactions. For example, a buyer or seller may still have access to order details needed for shipping, recordkeeping, dispute resolution, payment issues, or legal compliance. Deleting your account may also not remove public content that has been copied, saved, shared, indexed, or otherwise retained by others outside of CastBack’s control. If you have trouble deleting your account, or if your account cannot be deleted because of open marketplace activity, you may contact us through the Service for assistance.
15. Your Choices and Rights
You may update certain account and profile information through your account settings. Depending on where you live, you may have rights to: Request access to personal information we hold about you. Request correction of inaccurate personal information. Request deletion of personal information. Request a copy of certain personal information. Object to or restrict certain uses of personal information. Opt out of certain types of data sharing or targeted advertising, if applicable. Appeal a privacy request decision, if required by applicable law. We may need to verify your identity before fulfilling certain requests. We may deny or limit requests where allowed by law, including when information must be retained for legal, security, fraud-prevention, tax, accounting, dispute-resolution, or marketplace-integrity reasons. To make a privacy request, contact us through the Service.
16. State Privacy Rights
Certain U.S. state privacy laws may provide additional rights to residents of those states. If applicable, these rights may include the right to know what personal information is collected, the right to access personal information, the right to correct inaccurate information, the right to request deletion, the right to receive a copy of personal information, the right to opt out of certain uses, and the right not to be discriminated against for exercising privacy rights. CastBack does not sell personal information. If our data practices change in a way that requires additional notices, opt-out rights, or privacy controls, we will update this Privacy Policy and provide any required options.
17. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, website operation, or electronic communication is completely secure. We cannot guarantee absolute security. You are responsible for keeping your password and account login information confidential. You should notify us promptly if you believe your account has been accessed without permission.
18. Children’s Privacy
CastBack is intended for users who are at least 18 years old. The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we may delete that information.
19. International Users
CastBack is operated from the United States. If you access the Service from outside the United States, your information may be processed, stored, and transferred in the United States or other countries where our service providers operate. Privacy laws in those countries may be different from the laws where you live.
20. Links to Other Websites
CastBack may contain links to third-party websites, services, articles, social media pages, payment processors, shipping providers, or other resources. We are not responsible for the privacy practices, content, or policies of third-party websites or services. You should review their privacy policies before providing information to them.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the effective date above and post the revised Privacy Policy through the Service. If changes are material, we may provide additional notice, such as by email, account notice, or website notice. Your continued use of CastBack after an updated Privacy Policy becomes effective means you accept the updated policy.
22. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at by email at support@castback.com
See also our Terms of Service.